Before going any further, you should not use this Site if you are not more than 13 years old. If you are not more than 13 years old, do not use this Site and do not enter any information on this Site – especially information that tells us who you are, like your name or email address. If you are not at least 18 years old, you must get your parent's or your legal guardian's permission to use this site, and make sure that your parent or legal guardian is at all times supervising your use of this Site.
The types of information we collect from or about Site visitors is usually grouped into two categories: "personal," which is information that can uniquely identify a specific individual, and "aggregate," which is general demographic information or information about online activities that does not uniquely identify any individual person. Personal information may include your name, email address, mailing address, credit card information and phone number. Personal information also includes "financial" information, such as credit card numbers and other similar payment information.
We may collect certain aggregate information such as your demographic information, shopping habits and preferences, age, gender, geographic location, language, time zone, income and education (some of the information we ask for may be optional). Cypress & 5th may use or disclose aggregate information for any purpose.
We collect information from you in several different ways on this Site. One reason for collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:
help make this Site easier for you to use by not having to enter information more than once;
help you quickly find information, products, and services;
help us create content on this Site that is most relevant to you;
alert you to new information, products, and services that we offer.
Before using certain parts of this Site or ordering products, you may be required to complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, and credit card number. In addition, we may also ask you for your country of residence, so we can comply with applicable laws and regulations, and we may also ask you for your gender and birth date.
Several features and locations of the Site permit you to enter your email address for a variety of purposes, including but not limited to: regis tering for promotions, requesting us to notify you regarding particular offers or products, or to sign up for e-mail newsletters and special offers, including contests, which we may run from time to time. Your participation in a contest or promotion is completely voluntary, so you have a choice whether to participate and disclose information to us for purposes of entering a contest or promotion. We use personal information to notify contest winners and to award prizes. We may post on our Site the names and cities of contest winners.
Like many websites, this Site employs cookies and web beacons (also known as clear GIF technology or "action tags") to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.
Web beacons assist in delivering cookies and help us determine whether a web page on this Site has been viewed and, if so, how many times.For example, any electronic image on this Site, such as an ad banner, can function as a web beacon.
We may use third-party advertising companies to help us tailor site content to visitors or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount).
Like many web sites, our Site automatically recognizes the Internet URL from which you access this Site. We may also log your Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. An IP address may indicate the location of your computer on the Internet.
Internal Use. We may internally use your personal information to improve our Site’s content and layout, to improve our outreach and for our own marketing efforts (including marketing our services and products to you through various channels, including but not limited to email, snail mail, phone calls or text message), and to determine general marketplace information about visitors to this Site.
Communications with You. We use your personal information to process and fulfill your orders, to communicate with you regarding your orders anddeliveries and to provide you with other client services. We will use your personal information to communicate with you about our site. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance). Also, you may submit your email address for reasons such as to register for promotions; request we notify you regarding particular offers or products, or sign up for our email newsletter and special offers. If you submit your email address, we use it to deliver this information to you. We always permit you to unsubscribe or opt out of future emails (see the opt-out section below for more details). Because we have to communicate with you about your orders and your membership, you cannot opt out of receiving emails related to your orders or your membership.
External Use. We want to provide you with excellent service and to offer you a great selection. We do not sell, rent, trade, license or otherwise disclose your personal information or financial information to anyone, except that:
Like many Internet retailers, we sometimes use third party service providers to perform specific functions on our behalf. When we disclose information to these service providers, we do so to help them perform their services for us. For example, in order to deliver products to you, we must share some of your personal information to other parties. We partner with third parties (such as the U.S. Postal Service, United Parcel Service, and Federal Express) to ship products and ensure delivery to you, and to obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number. Each of these service providers must agree to implement and maintain security procedures andpractices that are reasonable and adequate in light of the sensitivity of your personal information we provide to them, and to protect your personal information from unauthorized access, destruction, use, modification, or disclosure while in their possession.
Similarly, to help you buy products and provide Client Services to you, we must provide your credit card number and related credit card information to financial services corporations such as credit card processors and issuers. When we submit your credit card number for authorization, we use data encryption techniques to protect your information. (More on this below in Data Security.)
Unless you instruct us otherwise (and you may do so as described above in "Overview and Types of Information Collected or in Section 1.c.3), we may disclose your personal information to other persons or entities whom we believe are trustworthy and whom we have asked to confirm that their privacy practices are consistent with ours. These persons or entities may use your information for their direct marketing purposes or to assist our marketing purposes. Like our service providers, these persons and entities are required to implement and maintain reasonable security procedures and practices appropriate to the nature of the information involved in order to protect your personal information from unauthorized access,destruction, use, modification, or disclosure.
We may share aggregate, non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.
This site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through this Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, we you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.
Cypress & 5th uses industry-standard procedures and safeguards designed to protect all personal information from unauthorized access, destruction, use, modification, or disclosure. All Cypress & 5th employees with access to personal information are required to follow specific practices concerning its proper handling.
While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete data security does not presently exist anywhere online or offline. As a result, while we strive to protect your information, we cannot and do not guarantee or warrant the security of any such information you provide to us, and you do so at your own risk.
In the unlikely event that we believe the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development via any contact method, including via any contact information we have collected for you. If a notification is appropriate, we will endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your email address, we may notify you by email.
On your request, we will (a) correct or update your personal information; (b) stop sending certain non-membership or non-order related emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests by telephoning or emailing your request to our Client Services department at 1-888-422-9881 or hello@Cypress&5th.com. Please do not email your credit card number or other sensitive information.
Again, we may require reasonable identifying information or answers to security questions before we can fulfill any opt-out requests or requests concerning the use or disclosure of your information.
Please note that despite any actions you take to opt out of receiving non-membership or non-order related emails to your email address, you agree that any purchase you make on the Site subsequent to your request to opt-out may be considered your affirmative consent to opt back into, or opt into, any of our email distribution lists.
Similarly, if you fax something to us, we will act upon the fax and then either store or shred the fax, depending on whether there is any need to retain the information. Generally, we will try to treat offline collection, uses, and disclosures consistently with our relevant online practices.
If you're not a member but you've been contacted by Cypress & 5th, we may have received your information in a few different ways.
If you were a prior member, we may have invited you back. We may also have received your information from one of our partners, or from the mailing, opt-in emailing, or phone lists of a reputable third party, in order to send offers or communications to you. Unless we are using an opt-in only list in our marketing efforts, Cypress & 5th will screen our lists with the Direct Marketing Association ("DMA") preference lists before we send such offers or communications.
If you do not wish to receive these types of communications from us, you can ask us to stop sending them by telephoning or emailing your request to our Client Services department at 1-888-422-9881 or hello@Cypressand5th.com. Please do not email your credit card number or other sensitive information. Again, we may require reasonable identifying information or answers to security questions before we can fulfill any opt-out requests or requests concerning the use or disclosure of your information.
The Site may enable you to post comments, reviews and other information on publicly available areas of the Site. Any information you post in these areas of the site may be made available to all of our visitors, and we may reproduce or post any such information publicly or on third party websites that are accessible to the public, so please use caution in disclosing any of your personal information when you post such comments, reviews or other information. Also, do not include anyone else's personal or financial information in any such comments, reviews or other posts.
Please be aware that your personal information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. If you are located outside of the United States, please be advised that we process and store all information in the United States. The laws in the United States may not be as protective of your privacy as those in your location. By using our Site or Services, you agree that the collection, use, transfer, and disclosure of your Personal Information and communications will be governed by the applicable laws in the United States.